The Iowa Victim Service Call Center began taking calls on October 1, 2015. The call center, a product of the Iowa Attorney General’s Office, is staffed 24 hours a day, 7 days a week, 365 days a year. Its purpose is to be a free and confidential resource for victims and survivors.
Several things took place leading up to this launch:
We needed to prove a need for the call center. The Iowa Attorney General’s Crime Victim Assistance Division put together a committee to study the needs of Iowa victims and survivors.
After the committee concluded its studies, they established recommendations. From these, the Call Center was developed.
What began as a resource for callers of domestic violence only expanded to help survivors of sexual violence, human trafficking, homicide, and many other violent crimes. Currently, the Call Center seeks to help victims and survivors of any abuse or crime.
Since opening on the first day, the Call Center has never closed. Our advocates are here 24 hours a day, 365 days a year.